This is the lived experience of one carer in the UK—a woman who gave years of her life to the care sector, rising through the ranks with dedication and heart. What began as a passion for supporting others became a journey marked by racial discrimination, workplace hostility, and emotional trauma. Her story is not unique, but it is urgent. It speaks to the silent suffering of many carers who are mistreated, silenced, and pushed out of the very roles they once loved.
I began my journey in care with pride and purpose—starting as a domiciliary carer, working my way up to supervisor, and eventually stepping into the role of care co-ordinator. I believed in the power of compassion, in the dignity of those we support, and in the strength of the teams who make it happen. But everything changed when new area management Company Custom Care Ltd. (under the CCH Group) took over. What followed wasn’t just a change in leadership—it was a calculated dismantling of integrity.
The new management brought in their own team, many of whom were blood relatives or close family friends. The workplace quickly became hostile. Long-standing staff were pushed out over trivial issues, replaced by insiders. I was one of them.
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Despite my experience and dedication, I found myself up against five seniors who demanded silence, compliance, and falsified procedures. Spot checks were faked. Staff were asked to sign off on tasks they hadn’t completed. When I refused, I was penalised—not for wrongdoing, but for doing the right thing.
The abuse wasn’t just procedural—it was physical and psychological. I was struck in the back of the head with a thick roll of industrial napkins. No action was taken. When I finally lodged a complaint, I received a hollow apology. My passion began to unravel. Panic attacks became routine. My life was threatened. I feared going into work, feared for my safety, and feared speaking out. Even when I reached out to the Union, I was met with silence. One day, a colleague offered me a cup of tea. When I declined, she asked if I was afraid she’d poison me. That moment crystallised the paranoia and trauma I was living through.
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I also couldn't help but noticed—every employee who was mistreated, pushed out, or silenced was Black. Including myself. The pattern was undeniable. What was once my calling has now become my deepest fear. I haven’t returned to care work since. This is not just my story—it’s a warning. To carers across the UK: protect your peace, speak your truth, and never let anyone strip away your dignity. We deserve better. We deserve workplaces that honour our humanity.
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To Custom Care Ltd.—the treatment of your staff has consequences that extend far beyond the workplace. The emotional damage inflicted through intimidation, exclusion, and abuse does not end with a resignation letter. Years later, carers are still grappling with panic attacks, fear, and a loss of identity. What was once a calling has become a source of trauma. If care is truly at the heart of your mission, then it must begin with how you treat your own. The mental health of your former employees is the legacy you leave behind.
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Photos were generated for the purpose of the blog and not of the actual individual who wishes to remain anonymous
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